FAQ

WHAT IS CBD?

Cannabidiol (CBD) is a compound extracted from the hemp plant. Hemp naturally produces more than 100 different phytocannabinoids. Of the non-intoxicating phytocannabinoids, CBD is the best known. Many plants contain cannabinoids, but people most commonly associate them with the cannabis plant. 

WILL CBD GET ME 'HIGH'?

CBD should not get you high. Here’s why: The cannabis plant contains the separate components THC and CBD. THC is the intoxicating ingredient, and CBD is non-intoxicating.  

WILL CONSUMING CBD MAKE ME FAIL A DRUG TEST?

Our CBD gummies do not contain any THC, but we recommend consulting your healthcare provider before consuming any hemp products if you are subject to drug testing. 

DO THE GUMMIES NEED TO BE REFRIGERATED?

They do not need to be refrigerated. The CBD Sleep Gummies can be stored at room temperature as long as it’s under 75 degrees Fahrenheit and not in direct sunlight. Extreme variations in temperature can affect the gummies’ texture or taste. 

ARE PLUS CBD GUMMIES KOSHER?

We use only premium kosher gelatin in our gummies. Mazel tov! 

ARE PLUS CBD GUMMIES VEGAN?

One of the main ingredients in PLUS CBD gummies is premium kosher gelatin, which is not vegan. 

ARE THERE ANY ALLERGENS IN THIS PRODUCT?

We do not manufacture our products with any of the 8 major food allergens. That being said, PLUS does not manufacture in an allergen-free facility. For more information, visit our allergens page: https://plusproducts.com/collections/allergens 

WHY DO I GET A BITTER AFTERTASTE FROM MY CBD GUMMIES?

You know how some people hate cilantro? There are also some folks that are highly sensitive to the taste of CBD. Either way, don’t be surprised if you get a bitter, tingly aftertaste with our gummies -- at 25-50 mg of CBD per gummy, you are likely to taste the CBD.  If it's bothersome, we recommend having the gummy with some food or drink.  

WHAT TESTING DOES PLUS DO?

Each PLUS product is tested multiple times throughout the production process. We also do outside laboratory testing for potency, microbial contamination, and pesticides to ensure purity. We are committed to product safety and consistency. 

WHERE IS MY CBD?

We try to ship all orders within 24 hours of them being placed. As soon as your product is shipped, you will get a shipment confirmation email with tracking information. If you can’t find it or there’s an issue, email us at orders@plusproducts.com 

HOW DO I OPEN MY CBD TIN?

PLUS CBD gummies are packaged in child-resistant tins. To open them, push down and twist. The top should then come off but sometimes needs to be pulled off once you have 'unlocked' it. 

HOW DO I TRACK MY PACKAGE?

You should receive an email notification with your tracking number once your package has shipped. 

CAN I LEGALLY ORDER CBD IN MY STATE?

We ship to all US states except: Alaska, Idaho, Iowa, Hawaii, Mississippi, and South Dakota. This list may be modified without notice at our discretion due to changing regulatory landscape. 

CAN I MODIFY OR CANCEL MY ORDER?

We begin processing your order very quickly after it is received. If we can intercept it before it has been processed, we will modify or cancel your order. Once your order has been processed, it cannot be canceled or changed. Click here to request a modification to or cancelation of your order or send an email with your order number to orders@plusproducts.com 

DO YOU SHIP INTERNATIONALLY?

Not yet. We currently only ship to certain states within the United States. 

MY SHIPPING PACKAGE HAD AN ICE PACK BUT IT WAS ROOM TEMPERATURE WHEN IT ARRIVED

Our products are shipped with ice packs to ensure they don’t melt in transit. Depending on the temperatures in your area, the ice packs might be room temperature when they arrive. 

MY PRODUCT ARRIVED DAMAGED. WHAT DO I DO?

Sorry to hear that! You can request a replacement within 30 days of delivery. Click here to request an exchange or send an email with your order number to returns@plusproducts.com 

WHAT IS YOUR RETURN POLICY?

We do everything we can to get it right, but sometimes, something goes wrong. If you are not 100% satisfied with your purchase, you can request a replacement or return within 30 days of delivery for a full refund of the product. Click here to request a return or exchange or send an email with your order number to returns@plusproducts.com 

I WANT TO RETURN A PRODUCT. WHAT DO I NEED TO DO?

You may request a return within 30 days of delivery of your product. Send an email with your order number to returns@plusproducts.com  

HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

After we have processed your return request, it can take anywhere from 3-10 business days for the refund to show on your credit card.